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Masters in Fitness Business Podcast

Jun 8, 2021

As a small business owner how do you compete in today’s highly competitive landscape? The answer? Delivering outstanding customer service and an outstanding customer experience.

You can boost sales, increase customer satisfaction and loyalty by crushing the competition with service.

Key Takeaways from the episode

  • Why focus on customer service?
  • It starts with you as a leader
  • Where Hank feels most owners run into problems
  • Do you hire for skills or traits?
  • Do you have an Ideal Team Member?
  • Hit them in the face with your culture
  • Do not assume people know the basics of customer service
  • Have you taken a look outside of our industry for ideas?

Mindset and Development

What has been Hank’s  most successful failure.

What has been his biggest surprise in the industry

Where does he go for  personal and professional development