124-How to hold on to your most valuable asset, your clients.

Aug 3, 2021

Marketing and new clients is important, but so is client retention, engagement and culture.

Having a solid stable client base can help your business grow faster than trying to replace them with new clients.

Ryan O’Toole shares some simple and Free

ways to hold on to clients and increase your referrals.

Key Takeaways from the episode

• Why you need different skill sets for different jobs.
• What is a good jump off point to build culture, customer experience ?
• Using the CRM to customize the client experience
• What you need to do to stay relevant
• What I notice about most fitness podcasts
• Why would you want to do a local podcast?
• An under utilized aspect of client retention
• Not everyone wants to lose weight

 

 

Mindset and Development

What has been Ryan’s  most successful failure.

What has been his biggest surprise in the industry

Where does he go for  personal and professional development